VetChat | Waldo's Friends


Online consultation • Helping pet owners connect with Australian vets within minutes.

Through VetChat, pet parents can get instant advice from board-certified vets.

Australians worrying about their pets’ condition can reach out to board-certified veterinarians (with at least 10 years of experience) via video call, phone call, or text messaging through Vetchat. Available from 6am to midnight AEST/AEDT, the online vet service aims to deliver on three things: expert advice, actionable treatment, and ongoing care, so pet parents can responsibly care for their animals at home.

How much does it cost?

VetChat offers one-time email consults for 10 AUD. Their chat consults are capped at 39.95 AUD, and their video consults are capped at 79.95 AUD. Their 12-month ongoing care package is broken down into 6 video or text chats for 199.95 AUD. There’s also a money-back guarantee for customers not satisfied with the service.  

How does it help me right now?

The online service eliminates the need for pet owners to visit their vet or go to a vet emergency clinic, therefore reducing exposure to other people. A quick text or chat also saves time, effort, and money for pets who can be treated at home. 

During the COVID-19 lockdown, Vetchat is offering Australians special video and text services at a reduced fee of 10 AUD between 9am to 8pm AEST/AEDT. It is available for seven days a week until the 31st of May, 2020. 

Who is behind it?

Dr. Claire Jenkins, BVSc (Hons), MANZCVS (SAM), a small animal veterinarian in the UK and Australia. She founded Vetcare in 2016 by forming a team of vets she has the greatest respect for. Their shared focus is early intervention, actionable answers, and peace of mind for their clients.

How can I schedule an appointment?

You can book an appointment through their website




Explore more Care resources


Animal and Pet Care Diary – app

When the long hours of being cooped up indoors seem to merge into one endless day, it pays to have a handy app that will notify you about every little ritual between your little buddy and you – whether that’s over the next few minutes, hours, days, or weeks.

Online course

Pet First Aid (Advanced)

Social isolation can be hard at the best of times, but it can be especially harrowing if something goes wrong at home. With response units over-stressed, it’s a good idea to learn a few first aid skills in case of emergencies.


Whole Dog Journal

If you’re looking for quality reading material that helps you understand your dog a whole lot better, then the Whole Dog Journal is a worthy start. The website offers informative and well-researched articles on dog care and training and has a pretty well-run email newsletter


Woofly – dog walking app

With this brilliant new app, you can find trusted dog walkers within your area, schedule a walk, and track your dog’s walk via GPS. Available walkers are primarily based in New South Wales, Australia, but the Woofly app plans to have more walkers nationwide soon.